Shipping policy

Where We Ship

We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.

Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed after 2:00 PM ET will begin processing the next business day.

Shipping Options

Orders ship from our U.S. fulfillment warehouses. Delivery estimates are estimates, not guarantees — carrier delays, weather, and peak shipping periods can extend delivery times.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to show movement after you receive it.

Lost, Stolen, or Undelivered Packages

If tracking shows delivered but you haven't received your package, check with neighbors and your building's mail area first, then email us at drsmileco@outlook.com within 7 days of the delivery date. We'll open a carrier investigation and make it right.

If a package is returned to us because the address was incomplete or incorrect, we'll contact you to arrange reshipment. Reshipping costs may apply.

Incorrect Addresses

Please double-check your shipping address at checkout. We can update an address before an order ships if you email us quickly, but we can't redirect a package once it's with the carrier.

PO Boxes and APO/FPO

We ship to PO Boxes and APO/FPO addresses via standard shipping. Expedited shipping is not available to these addresses, and delivery times may be longer than the estimates above.